Terms of Use

Quality control

The used spare parts are from vehicles involved in an accident. This means that we have checked for any deformations-measurement deviations from their original condition by using appropriate tools and based on our years of experience we declare that they are functional, but have not been tested for hidden deficiencies. Also, no spare part for sale has been repaired nor is it ready for installation. Before purchasing it, carefully check all photos and information provided. The images of the products on our website show the specific spare part you will receive.

Should you have any doubt or question, please do not hesitate to contact us. Our staff is always available to help you and provide you with any required information.

Shipping policy

All spare parts are dispatched until the following working day upon receipt of payment.

Make sure that the contact information you state is correct, so that, if necessary, to contact you.

Please not that shipment to countries outside the European Union may involve duties and other levies that may be incurred in the destination country. These are not included in the price of the article or the shipping cost. It is your responsibility to ensure that any products you ordered comply with the laws of the country where they will be used. If the supply of our spare parts is delayed because of the occurrence of an event beyond our control, then we will contact you the soonest possible to inform you and will take action to minimize the impact of the delay. We will not assume responsibility for any delays caused by the event, but if there is a risk of significant delay, you may contact us to cancel the dispatch and receive a refund.

Return policy

All our items prior to packaging have been marked so that in case of return we can be certain that they are ours.

You are entitled to return the whole order or part thereof within a period of 14 calendar days from the day you received it. In the event of expiry of this deadline, you lose any such right. Instruction on return will be given, provided that it is accepted by the company.

If the reason for return concerns a mistake made by the company, the cost shall be incurred by the latter. The company shall be at fault:

-In all cases in which products other than the ones sold, by type or quantity, are delivered
-In the event that during transport the entire spare part or the largest part thereof was damaged
-In the event that the spare part you received is defective and the defect is not mentioned in its card or is not shown in the respective images

Returns of new spare parts will be accepted only if they are delivered in their original packaging and have not been used. Returns of products that are received damaged at the fault of the customer will not be accepted. Finally, if the returned spare part is checked and if it is established that it does not bear the mark of our company or does not have the defect implied by the customer as being the reason for its return, then no compensation will be provided.

In the event that the customer wishes to return his order, in part or in whole, without the company being at fault, then the shipping cost as well as the management cost amounting to the 25% of the product value shall be incurred by the consumer itself.

In any case, the customer shall be reimbursed accordingly within 3 working days from the date we will receive the products by deposit of the relevant amount into its bank account.

Privacy policy and personal data protection

The website www.athousakis.gr is an online shop where products are sold via internet and was created by the undertaking under the name ATHOUSAKIS P. MANOS & CO G.P. based in Athens, 19, Halkidiki str., PC 10447 and is duly represented, registered under VAT Reg. No.: 091137188 in the First Tax Office of ATHENS. The email address is [email protected] and the helpline is: +30 2103467788. Our company operates in the import-export of replacement engines. In our premises we have a number of used replacement engines for cars, trucks and any type of machines. Our company is an active member of the Athens Chamber of Commerce and Industry.

The management and protection of personal data of the visitor - user of this website is subject to the relevant provisions of Greek law (of Law 2472/1997, as supplemented by the decisions of the President of the Personal Data Protection, of the Presidential Decree 207/1998 and 79/2000 and article 8 of Law 2819/2000) and European Law (of the Directives 95/46/EC and 97/66/ΕC). Furthermore, the processing of personal data shall be made pursuant to the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation on certain sectors, the applicable Greek legislation on protection of personal data as well as protection of personal data and privacy in the filed of electronic communications (Law 3471/2006 as applicable) and the decisions of the Hellenic Data Protection Authority.

The users of www. athousakis.gr may visit the abovementioned website, without having to disclose their identity, unless they wish to. It is requested from the visitors of our website to provide us with their personal data only if they wish to order product(s), register in our website and/or send an email. The information provided voluntarily by the users of the said website, is used by www. athousakis.gr, so that the users may have a direct and effective communication with the shop, receive answers to certain inquiries submitted and, finally, to process and execute their orders. The information collected by www.athousakis.gr through the website is used in order to measure the number of visitors, determine the requirements of customers for more products and facilitate transactions with the company. The website www.athousakis.gr does not distribute to any other organization, partner or company, not associated with it, email addresses or any other information concerning its users or clients.

Upon filling out any order form on our website, the user - customer will be asked to enter their name, address, postal code of their area, email address, phone number as well as the method of payment and dispatch of order. Additionally, more specific information may be requested, such as invoicing data or details regarding an offer the user-customer itself has asked for.  The website www.athousakis.gr uses the information provided by the user - customer during the online submission of the form, in order to contact them.

The users - customers may choose whether or not they want to receive such communication messages from www.athousakis.gr by sending a relevant request by email to the address [email protected].

The website www.athousakis.gr does not collect or file any electronic data of credit or debt cards (number, holder’s name, expiry date, CVV) or codes and PayPal username. These are registered by the user of the credit card or bank account or PayPal account in the websites of the said financial institutions, by the redirect method. When the transaction with the Bank, VivaPayments or PayPal has been concluded, the users return to the online shop to complete the order. Any information you provide to a Payment Service will be subject to the privacy policy of the Payment Service and not this Privacy Policy. We have no control of and we are not liable for any use on behalf of the Payment Service of information collected through any Payment Service. Please note that the each order processing requires the collection of personal date for the delivery or reservation of an order. In any case, the use of credit or debit card is secured. For the debit from the said cards, supporting documents to identify the data of the legal holder are required.

It is certified that only authorized employees of our undertaking have access to the transaction information and only when this is necessary, for example, for the processing of orders. As to the remainder, the company undertakes not to disclose the data of the customers and their transactions, unless there is a written authorization - consent by the users - customers themselves, or this is imposed by court decision or a decision of another public authority and by a recent legislative provision.

The entire content of the online shop, including the distinctive titles, trademarks, images, photos, drawings, texts e.t.c. are intellectual property of www.athousakis.gr

The website www.athousakis.gr may expand, update and improve its website and the products and services related to it, renewing, thus, this policy. It is recommended that the users read the procedure thereof on a regular basis so that they are informed of any changes to its content.

The users - customers of this website accept and provide their consent by the above Privacy Statement as well as the General and Specific Terms and Conditions of use of the website which have been notified through it.

The above terms and conditions of use of this website will be governed by Greek Law, especially the legislation regulating matters relating to e-commerce, distance selling and protection of consumers and any dispute that arises will be subject to the exclusive jurisdiction of the Athens Courts. If you have any question regarding legislation on personal data or if you believe that any of your rights are violated, you may contact the Hellenic Data Protection Authority, 1, Kifissia Avenue, Athens, 11523, tel. 2106475600 or the website www.dpa.gr .

Cookies Policy

Cookies are very small text files that are stored on your computer when you visit a website. We use cookies for a variety of purposes and to enhance your online experience on our website (for example, to remember your account login details).

You can change your preferences and decline certain types of cookies to be stored on your computer while browsing our website. You can also remove any cookies already stored on your computer, but keep in mind that deleting cookies may prevent you from using parts of our website.